Professional info
Proven leader with extensive experience working in cross-functional teams. Skilled in Problem Solving, Process Improvement, Employee Development, Team Building, Management, and Collaboration. Strong support professional that is passionate about delivering an exceptional customer experience and developing teams to achieve full potential. Believes servant leadership is a trait that creates great leaders.
Skills
MANAGEMENT
PROBLEM SOLVING
TABLEAU
MARKETING
DIGITAL MARKETING
Work experience
Protective Asset Protection
Customer Service Manager
2018 - present
Manage a team of customer support professionals to support the organizational strategic goals. Facilitate professional development of support staff to continuously improve the customer experience. Seek and develop process improvements within organization.
Senior Claims Adjuster
2009 - 2018
Lead a team of mechanical claims adjusters. Process on ad hoc coaching and communicate best practices. Train new employees and mentor team members in order to support personal growth and meet individual goals, while seeking to maintain business unit goals. Provided supervisor support to customers, distributors and team members.
Inspection Coordinator
2007 - 2009
Reviewed and processed inspection reports. Implemented process enhancements that contributed to an increase of 30% of reports processed per day. Improved quality of reports processed by 25%.
Mechanical Claims Adjuster
2002 - 2007
Processed inbound contacts and adjudicate automotive mechanical breakdown claims.
Princesses and Ladies Inc.
Director of Development
2014 - present
Complete financial reporting and annual filling with regulatory bodies. Produce media marketing material to reach target donors and customers. Support vendor and volunteer relations. Develop onboarding program for board members.
Certifications
GOOGLE ADS SEARCH
GOOGLE ADS DISPLAY
GOOGLE ADS VIDEO
GOOGLE ADS APPS
GOOGLE ADS MEASUREMENT
DIGITAL MARKETING
Education
Northern Illinois University
2021 - Expected 2022
Masters of Business Administration
Northern Illinois University
2019 - 2021
Bachelors of Science - Marketing
Certificate in Digital Marketing
Distinguished Business Scholar
Dean's List
Magna Cum Laude
College of Lake County
2015 - 2019
Associates of Arts - Concentration in Business Administration
Graduated with Honors